Policy

Shipping Policy

All items are shipped through Swiss Post . Our processing time takes 1-3 business days to prepare your order BEFORE shipping. After the processing time is complete, your order is shipped.

Shipping takes 1-5 business days to reach you once it leaves our facility. Once items are shipped, tracking numbers will be sent to the email address provided with the purchase, KEYSHIA VIRGIN HAIR is not responsible for your package after it has been shipped. Please contact SWISS POST if you have any problems.

If any further questions be sure to email us at info@keyshiavirginhair.com


Return & Exchange Policy

For hygienic reasons, no returns.

Exchanges are permitted for items that are damaged or if there has been a mistake on our behalf. If you need to exchange an item, please contact our customer service email at contact@keyshiavirginhair.com. Exchanges must be made within 7 days after you have received your item. Exchanged items MUST be unused and in the same condition as received, along with the original packaging. We also require proof of purchase.

Once we receive your item, we will send you an email to notify you that we have received your item. We will also notify you once the new item has been shipped out to you along with a tracking number.



Refund Policy

All sales are final.

Please contact,  contact@keyshiavirginhair.com for any questions.



Cancellations

You have 24 hours after your order is placed to cancel it and receive a refund.



Currency

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.



Terms and Conditions

By purchasing you in agreement to the following terms and conditions:

You have read the product description and understand the product that you are receiving. You understand and agree to our no refund policy. You understand that once an order is submitted changes or cancellations can not be made (including item changes, shipping address changes, etc)



Email: info@keyshiavirginhair.com